Shipping policy
SHIPPING POLICY
Thank you for shopping at SantaClimb. Please review our shipping policy below.
- PROCESSING TIME
- Orders are typically processed within 2-5 business days. During peak seasons or promotional periods, processing times may be longer. You will receive a confirmation email with tracking information once your order has shipped.
2. SHIPPING RATES
We offer the following shipping options:
- Standard Shipping: $5.99 flat rate
- - Free Shipping: On orders of $60 or more
3. DELIVERY TIMES
Estimated delivery times vary by location. Domestic orders typically arrive within 7-15 business days after shipment. International orders may take 14-30 business days depending on the destination and customs processing.
4. INTERNATIONAL SHIPPING
We ship internationally. International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.
5. SHIPPING DELAYS
SantaClimb is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control. While we strive to meet estimated delivery times, they are not guaranteed.
6. LOST OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact us through our Contact page within 48 hours of the expected delivery date with your order number and any relevant photos. We will work with the shipping carrier to resolve the issue.
7. ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.
8. NO CANCELLATIONS
Once an order has been placed, it cannot be canceled or modified. All sales are final. Please refer to our Return and Refund Policy for more details.
For questions about shipping, please contact us through our Contact page.
This policy was last updated on September 14, 2026.